Returns & Exchanges

At WATCHFINDER CANADA, we stand behind the quality of our timepieces and offer a 14-day return window to ensure your complete satisfaction. All returned items must be in their original, unworn condition with all protective films, tags, and packaging intact.

Return Process

• 1.
  Initiate Your Request

  Contact our concierge team at [email protected] within 14 days of delivery to request a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Place the timepiece in its original luxury box and secure it within a sturdy shipping carton, ensuring all original documentation and warranty cards are included.

• 3.
  Insured Shipping

  Affix the provided shipping label and drop your package off at an authorized courier location; we recommend using a tracked and insured service for high-value items.

• 4.
  Inspection and Refund

  Once our master watchmakers verify the condition and authenticity of the returned piece, your refund will be processed to the original payment method within 5-7 business days.